Removal Company Streatham Terms and Conditions
These Terms and Conditions apply to all services provided by our removal company Streatham and are designed to set out the basis on which bookings are accepted, services are delivered, and payments are made. By requesting a quotation, confirming a booking, or allowing our team to begin work, the customer agrees to be bound by these terms. Please read them carefully before using any removal services, as they form a legally binding agreement between the customer and the company.
In these Terms and Conditions, “we”, “us”, and “our” refer to the removal company, while “you” and “your” refer to the customer, being the person or business requesting the service. These terms apply to domestic and commercial moves, item collection, loading and unloading, packing support, disposal-related services, and any associated labour or transport arranged by us. They are intended to provide clarity, reduce misunderstanding, and ensure the safe and fair delivery of our house removal services.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect. No variation to these terms shall be valid unless confirmed by us in writing. Any reference to a “working day” means Monday to Friday, excluding public holidays in England and Wales. Headings are for convenience only and do not affect the interpretation of the agreement.
1. Booking Process
A booking may be made by telephone, email, online enquiry form, or any other method we may make available from time to time. A quotation may be provided based on the information supplied by you, including the size of the property, quantity of items, access arrangements, dates, floor levels, parking conditions, and any specialist requirements. Quotations are based on the details available at the time and may be revised if the scope of work changes. Our removal company in Streatham will not be responsible for inaccurate quotations caused by incomplete or misleading information provided by the customer.
A booking is not confirmed until we have accepted it and, where required, received any deposit or prepayment requested. Once a booking is confirmed, we will reserve vehicle, labour, and scheduling capacity for the agreed date and time window. You are responsible for ensuring that the service address, access details, inventory, and any special instructions are correct. Any changes must be notified as early as possible and may be subject to price adjustments or revised availability. We may refuse or cancel a booking where the information supplied indicates that the service cannot be safely or reasonably completed.
You must ensure that someone authorised to make decisions is present at the start and end of the service, unless otherwise agreed in writing. If you are not present, you must appoint a representative who can give instructions and approve any changes to the planned service. Where parking permits, building access permissions, lift reservations, or other permissions are required, it is your responsibility to arrange them unless we have expressly agreed to do so. Delays resulting from missing permissions or incorrect access arrangements may be charged as waiting time or additional labour.
2. Charges and Payments
All prices are based on the agreed service type and the assumptions stated in the quotation. Charges may be calculated on a fixed-price basis, hourly basis, or a combination of labour, vehicle, distance, and specialist handling charges. Unless otherwise stated, quotations exclude parking charges, congestion charges, tolls, disposal fees, storage fees, cleaning charges, and any additional costs arising from changes in the job specification. Where applicable, VAT will be charged at the prevailing rate. Any written estimate is not a guarantee of final cost if the actual work differs from the original description.
Payment terms will be set out in the quotation or booking confirmation. In most cases, the balance must be paid on completion of the service, unless an alternative arrangement has been agreed in advance. We may require a deposit to secure a booking, especially for busy periods, larger relocations, or services involving waste handling or specialist labour. Accepted payment methods may include bank transfer, debit card, credit card, or other methods specified by us. We reserve the right to withhold the release of goods, suspend further work, or charge storage fees if payment is not made when due.
Where the service is extended beyond the original booking period, or where additional tasks are requested on the day, extra charges may apply. Examples include dismantling or reassembly, carrying items over longer distances, multiple trips, access restrictions, waiting time, or the handling of heavy or fragile goods not declared in advance. The customer agrees to pay for any reasonable extra work carried out at the customer’s request or required because of circumstances outside our control. Any disputes regarding charges should be raised promptly, and undisputed sums remain payable in full.
3. Cancellations, Rescheduling and No-Shows
You may cancel or reschedule a booking by giving notice in writing or by the communication method used when arranging the service. Cancellations made within a reasonable time may be accepted without charge, but late cancellations may incur a fee to cover reserved labour, vehicle allocation, and administrative losses. The amount of any cancellation charge will depend on how much notice is given, the size of the booking, and any costs already incurred. For larger or time-sensitive bookings, a deposit may be non-refundable unless otherwise agreed.
If you are not ready for the service on the agreed date and time, or if we are unable to gain access through no fault of our own, the booking may be treated as a late cancellation or no-show. In such cases, we may charge waiting time, a return visit fee, or the full cancellation amount, depending on the circumstances. If severe weather, road closures, vehicle breakdown, staff illness, or other events outside our control prevent us from attending, we will contact you as soon as reasonably possible to rearrange the service without liability for indirect losses.
We reserve the right to cancel or suspend a booking where there is a safety concern, a breach of these terms, non-payment, or material misrepresentation by the customer. This includes situations where the property or premises are unsafe, where items exceed declared weights or dimensions, or where the customer requests the transport of prohibited goods or unauthorised waste. If we cancel for our own operational reasons and the cancellation is not caused by your breach, any prepaid sums for the affected service will be refunded or rebooked at your choice, where reasonably possible.
4. Service Standards and Customer Responsibilities
We will use reasonable care and skill in delivering our services and will take appropriate steps to protect your property and belongings during loading, transport, and unloading. However, you remain responsible for ensuring that items are packed suitably unless packing has been expressly included in the service. Glass, antiques, electronics, artwork, plants, and other delicate items may require special preparation. You must inform us in advance of anything unusually valuable, hazardous, oversized, fragile, or difficult to move. Failure to provide such information may limit our ability to accept liability for loss or damage.
You should protect floors, walls, and shared areas where necessary, especially where access is restricted or items must be moved through tight spaces. We may decline to move items if doing so would cause a risk of injury, damage, or property contamination. It is your responsibility to disconnect appliances, drain water lines, remove concealed contents, and secure loose parts unless we have agreed to undertake these tasks. Our removal service Streatham is based on the assumption that the property is reasonably accessible and that items are ready for safe handling.
The customer must ensure that all items handed over for removal are lawfully owned or lawfully possessed and that no item is subject to legal restriction, dispute, or seizure. We may refuse to move any item that appears unsafe, illegal, or improperly described. You agree to indemnify us against losses, claims, or expenses arising from inaccurate descriptions, breach of law, or failure to obtain necessary consents. Where we follow your instructions in good faith, you remain responsible for the consequences of those instructions unless caused by our negligence.
5. Liability and Insurance
We accept liability for direct loss or damage only where it is caused by our negligence or breach of these terms. Our liability is limited to the reasonable repair or replacement cost of the affected item, taking account of age, condition, and depreciation, unless a different limit is required by law. We do not accept liability for indirect or consequential loss, including loss of profit, loss of business, emotional distress, missed deadlines, or loss arising from circumstances beyond our control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Where items are packed by you, we are not responsible for damage caused by inadequate packaging, pre-existing weakness, hidden defects, or items that were already damaged before collection. We are also not liable for damage caused by inevitable movement during transport where the item was not properly prepared or secured. For fragile or high-value items, we may require a declaration of value or a special handling arrangement. If you wish to make a claim, you should notify us promptly and provide reasonable evidence of the loss or damage, including photographs and, where available, proof of value.
Any claim must be made within a reasonable period after completion of the service and, in any event, as soon as the issue is discovered. You must allow us a reasonable opportunity to inspect, repair, replace, or otherwise remedy the matter before arranging third-party intervention. If you dispose of damaged goods or fail to preserve evidence, this may affect the assessment of any claim. Our insurance arrangements, where applicable, are subject to policy terms, exclusions, and excesses, and do not create rights beyond those set out in these terms.
6. Waste Handling and Environmental Regulations
Where our service includes the removal, loading, transport, or disposal of unwanted items, all waste-related activity will be carried out in accordance with applicable UK environmental and waste legislation, including duty of care obligations. We may only collect and transport waste that we are authorised and equipped to handle. You must accurately describe any items intended for disposal and must not mix general household waste with hazardous or restricted materials unless we have expressly agreed to collect them and confirmed lawful handling arrangements.
Waste transfer notes, receipts, or other records may be completed where required by law or where we consider it appropriate. You agree to cooperate with any documentation needed to evidence lawful waste handling and disposal. Items such as asbestos, chemicals, paint, oils, batteries, gas cylinders, clinical waste, and other hazardous materials may require specialist treatment and may be refused unless prior arrangements are in place. If prohibited waste is discovered after loading, we may isolate, return, or charge additional fees for lawful disposal, where permitted.
You remain responsible for ensuring that items presented as waste are genuinely intended for disposal and do not contain personal documents, confidential materials, or valuables. Once waste has been lawfully transferred to us for disposal, it may not be recoverable. We reserve the right to inspect loads, refuse unsafe materials, and terminate the service if we believe there is a breach of waste regulations or a risk to health, safety, or the environment. Any costs arising from incorrect waste descriptions or unlawful presentation of waste will be payable by the customer.
7. Force Majeure, Delays and Access Problems
We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control. This includes, without limitation, adverse weather, traffic disruption, road accidents, strikes, public disorder, government restrictions, vehicle failures, fire, flood, power outage, or interruption to essential services. In such circumstances, we may rearrange the service, adjust the timetable, or suspend performance until it is reasonably possible to continue.
If access problems, parking restrictions, building works, lift failures, or other site conditions cause delay or make the service more difficult, we may charge additional time or labour. Where a move must be completed using extra carrying distance, stair use, shuttle loading, or multiple trips due to access limitations, we may revise the quotation accordingly. We will use reasonable judgement to complete the job safely, but you must provide accurate access information in advance and notify us of any change that could affect the service.
We may stop work if continuing would breach health and safety requirements or create an unreasonable risk to our staff, your property, or third parties. In such cases, any additional return visits, storage, or completion costs may be charged to you if the problem arose from incorrect information or circumstances within your control. We will act reasonably and communicate any necessary changes as soon as practicable, but time estimates are not guaranteed unless expressly stated as fixed.
8. Governing Law and General Provisions
These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably. If any provision of these terms is found invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary, and the remaining provisions shall continue in full force.
No waiver by us of any breach or default shall be deemed a waiver of any subsequent breach. No third party shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated in writing. We may update these terms from time to time, and the version in force at the time of booking will apply to your service unless a later version has been expressly agreed. These terms are intended to support a fair and transparent relationship with every customer using our moving company Streatham services.
By confirming a booking, paying a deposit, or permitting work to commence, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of them, you should not proceed with the booking. We encourage customers to review all service details carefully before confirming, as the agreement is designed to protect both parties and ensure that each removal is carried out safely, lawfully, and with clear expectations.