Privacy Policy - Removal Company Streatham

This Privacy Policy explains how Removal Company Streatham collects, uses, stores, shares, and protects personal data. It applies to all Removal Company Streatham customers in the area, including individuals who request quotations, book services, receive removals support, or otherwise interact with our business. We are committed to handling personal data in a lawful, fair, and transparent manner in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Removal Company Streatham is a removals service provider operating for customers in Streatham and surrounding local areas. For the purposes of data protection law, we act as a data controller when we determine the purposes and means of processing personal data. This means we decide what data is collected and why it is used, while ensuring appropriate safeguards are in place.

2. Personal Data We Collect

We collect only the information needed to provide our services effectively and lawfully. The types of personal data we may collect include:

Identity data such as name and title.
Contact data such as telephone number, email address, and service address.
Service information such as property access details, moving dates, inventory information, and special handling instructions.
Payment and billing data such as invoicing details and transaction records.
Communication data such as correspondence, feedback, complaints, and service notes.
Technical data such as limited website or device information, if you contact us online, where applicable.

We may also receive personal data from third parties where necessary to deliver the service, for example from letting agents, estate agents, landlords, or business partners involved in the move. Where we do so, we only use such information for legitimate service-related purposes.

3. How We Use Personal Data

We use personal data for the following purposes:

To provide quotations and assess service requirements.
To manage bookings, planning, and delivery of removal services.
To communicate about appointments, changes, or service updates.
To issue invoices, process payments, and maintain accounting records.
To respond to enquiries, complaints, or claims.
To maintain internal records and improve our services.
To comply with legal and regulatory obligations.

We only process personal data when we have a valid reason to do so and when the processing is proportionate to the service we provide. We do not use personal data for unrelated purposes without a lawful basis.

4. Lawful Basis for Processing

Under the UK GDPR, we must identify a lawful basis for each type of processing. Depending on the context, we may rely on one or more of the following:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing quotations, confirming bookings, and carrying out the removal service.

Legal Obligation

We may process and retain certain data where necessary to comply with tax, accounting, insurance, or other legal obligations.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include improving operations, managing customer relationships, preventing fraud, and maintaining service records.

Consent

In limited cases, we may rely on your consent, such as for optional marketing communications where applicable. If we rely on consent, you may withdraw it at any time.

5. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, or as required by law. Retention periods depend on the nature of the data and the reason for processing. Our retention approach includes:

Quotation and enquiry data retained for a reasonable period to manage follow-up and service records.
Contract and customer records retained for the duration of the service relationship and for a period afterward where needed for queries or claims.
Financial and tax records retained for the period required by law.
Complaints and dispute records retained for as long as necessary to resolve issues and defend legal claims.

When data is no longer required, it is securely deleted, anonymised, or destroyed in accordance with our data retention procedures. We regularly review records to ensure we do not keep personal data longer than necessary.

6. Processors and Sharing of Data

We may share personal data with trusted third-party processors who help us operate our business and deliver services. These may include:

Payment service providers.
Accounting and bookkeeping providers.
IT and cloud storage providers.
Customer communication and scheduling tools.
Insurance or claims-related service providers.

Where we use processors, they are only permitted to process data on our instructions and must implement appropriate security measures. We ensure that any such processors are bound by contracts that meet GDPR requirements.

We may also disclose data where required by law, court order, regulatory obligation, or to protect our legal rights. We do not sell personal data to third parties.

7. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures may include access controls, secure systems, staff confidentiality obligations, and data minimisation practices. While no system is completely risk-free, we work to protect your data with appropriate safeguards.

8. Your Rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and exceptions, these include:

The right to be informed about how your data is used.
The right of access to obtain a copy of the personal data we hold about you.
The right to rectification to correct inaccurate or incomplete information.
The right to erasure in certain circumstances, sometimes called the right to be forgotten.
The right to restrict processing in certain situations.
The right to data portability for data you provided to us, where applicable.
The right to object to processing based on legitimate interests or direct marketing.
Rights related to automated decision-making, where applicable.

If you wish to exercise any of these rights, we will respond within the time limits required by law. We may need to verify your identity before fulfilling your request.

9. Marketing Preferences

We only send marketing communications where permitted by law. If you no longer wish to receive such messages, you may object or withdraw consent, depending on the lawful basis used. We will respect your preference and update our records accordingly.

10. International Transfers

If any personal data is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as recognised adequacy decisions or approved contractual protections. This is done to ensure your information remains protected to a standard consistent with UK GDPR requirements.

11. Children’s Data

Our removals services are generally intended for adults. We do not knowingly collect personal data from children unless it is incidentally necessary for the provision of a household service and only to the extent required for that purpose. If we become aware that we have collected data unlawfully, we will take steps to delete it where appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, our services, or how we handle personal data. Any updates will take effect when published. We encourage customers to review the policy periodically to stay informed about how their information is handled.

13. How We Apply This Policy

This Privacy Policy applies to all Removal Company Streatham customers in the area, including residential customers, business customers, and anyone who contacts us in connection with a move or related service. By using our services, you acknowledge that your personal data will be processed in accordance with this policy and applicable data protection law.

We are committed to keeping your data secure, using it responsibly, and respecting your rights at every stage. Our approach is based on transparency, data minimisation, and lawful processing, so that you can have confidence in how your information is managed.